Exxas operates as a multi-tenant platform, with thousands of customers utilizing shared infrastructure clusters across several geo-redundant data centers. Our entire infrastructure and the platform itself are monitored 24/7.If there's a general disruption to Exxas's operation, you don't need to notify us. We'll already be aware. In such cases, we communicate updates via our status page.If you're still able to create a ticket for our support team via your Exxas account, it's likely there isn't a general outage affecting Exxas. This indicates the issue might be localized to your account or a specific function, and creating a ticket is the correct way to get assistance.

Our subscription fees cover usage rights and numerous other benefits like storage space and the secure operation of Exxas. However, application support costs are not included in these fees.Experience with various providers shows that free support often leads to excessive usage, which in turn can force providers to restrict usage or compromise on quality. By billing for support based on the actual effort involved, we've had excellent results and can consistently offer high-quality, sustainable support.

Yes, absolutely. Our partners are highly trained to assist you with the implementation of Exxas. You'll find competent experts among our Exxas partners who can support you with workshops, data migrations, and training. Many of our partners offer the same or similar service packages. And our partners can count on our support whenever needed.

Each partner determines their own conditions and packages for their customers at their own discretion. Please inquire about the applicable hourly rates or service packages directly with your partner.