Minimize
service circus.
Maximize customer satisfaction.
Direct the circus.
The service business and customer service can be quite a circus. Combine all your processes with Exxas on a single platform. Orchestrate your services from inquiry to billing.
Support the field sales team.
Thanks to the apps for iOS and Android, your technicians have access to orders, contacts, customer assets, documentation, and knowledge articles while on the go. Record your services, expenses, and materials used. Your reported services are also used for internal time tracking.
The Supercharger for Your Service.
Scale your service business by simplifying job management, improving task distribution, and equipping your employees with powerful tools to capture every billable minute.
Knowledge for team, partners, and customers.
Build up knowledge and share it with your employees, partners, and customers. You can use knowledge contributions in activities such as tickets, structure them in the knowledge area, and make them available via the customer portal.
Modern employer.
With a good team, you already have a solid foundation for growth. Provide your employees with a platform that they themselves would choose. Design and technology position your company as a modern employer.
Your team needs the best platform for perfect customer experiences.
Turn your customer service into an experience – not only for your customers, but also for your team. Support your employees in scheduling, support, and field service with a comprehensive system that simplifies their work. So that they can quickly make customers happy.
Use your capacities correctly.
One of the biggest challenges in service companies is the optimal deployment of the team. With Exxas resource planning, you can integrate your team's personal calendars and work with real-time data from Microsoft 365. Find free capacity for new orders in the planning view.
Take care of what you have delivered to your customers.
Manage your customers' assets and link service orders to devices, systems, and installations. Manage photos, customer-specific documentation, or instructions. Your technicians will love being able to arrive at your customers' premises fully informed. You can also link customer assets to subscriptions so you can see which assets have service contracts.
Your Service Center is Open 24/7.
Offer your clients a customer portal in your corporate design. This allows you to grant your clients access to invoices, orders, profile management, purchased products, support and ticketing system, knowledge base, asset management with devices, machines, documentation, and much more: A 24/7 service center.
More features
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Subscriptions and contracts
Expand your business with recurring revenue through subscriptions. Many intelligent automations make the management and billing of your subscriptions particularly convenient. Link service orders with subscriptions to monitor the contractually agreed services (SLA).
Service Automation
Process incoming requests via shared email inboxes that automatically generate tickets from emails. Tickets can be automatically distributed within your team based on calendar data and other procedures.
Task Packages
With ready-made task packages, you can set up new service orders in no time at all. These task packages are ideal for adhering to certain processes or standards.
Service Catalog
Compile your services and let your team use hourly rates, case flat rates and service packages in quotations, orders or projects.
Billing
Invoice service orders according to actual expenditure or with flat rates per case. External costs and expenses are also invoiced according to your wishes.
Get to know the entire platform.
Orchestrate tasks, knowledge, and documents within your team.
Manage customers and partners, improve sales, create quotes, and win deals.
Leading tools to efficiently generate leads and automate marketing.
Scale services and customer support, bill for services, and keep customers happy.
Plan tasks and resources, monitor progress and costs, and master project business.
Manage products, subscriptions, and services. Purchase and store items. Integrate logistics and online shop.
Onboard and manage employees. Track time and absences. Process payroll and expenses.
Manage accounting. Automate invoicing. Create budgets and process taxes.
More than 10,000 users.
Numerous small and medium-sized businesses orchestrate their operations with Exxas. Get to know the business platform for free now.
