Orchestrate the entire operation.
The services business and customer service can be quite a circus. Unify all your operations with Exxas on a single platform.
Orchestrate your services from inquiry to invoicing.
The supercharger for your service.
Scale your service business by simplifying and distributing orders and providing your employees with powerful tools to capture every billable minute.
Your team needs the best platform for perfect customer experiences.
Turn your customer service into an experience - not only for your customers, but also for your team. Support your employees in scheduling, support and field service with an overall system that simplifies their work. So that they can quickly make customers happy.
Mission Control in the field.
Schedule orders and tickets for your field service. Take resources, capacities and skills into account when assigning them. Thanks to precise planning, not only your customers are satisfied, but also your valued service employees. Thanks to the apps for iOS and Android, your technicians have access to orders, contacts, customer assets, documentation and knowledge contributions while on the move.
Knowledge for Teams, Partners, and Customers.
Build and share knowledge with your employees, partners, and customers. You can utilize knowledge articles in activities like tickets, structure them within the knowledge base, and make them available through the customer portal.
Meet the expectations of a 24/7 society.
Offer your customers a portal in your corporate design. Provide them with access to invoices, orders, profile management, purchased products, support and ticket systems, knowledge base, asset management for equipment, machines, documentation, and much more—a true 24/7 service center.
Minimizes
Service Circus.
Maximizes Customer Satisfaction.
More features
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Record working time and materials
Track your services, expenses, and consumed materials. Your reported services will also be used for internal time tracking.
Subscriptions and contracts
Expand your business with recurring revenue from subscriptions. Numerous smart automations make managing and billing your subscriptions especially convenient. Link service orders to subscriptions to monitor contracted service level agreements (SLAs).
Customer assets
Manage your customers' assets and link service orders to their equipment, systems, and installations. Administer photos, customer-specific documentation, or instructions related to customer assets.
Service automation
Process incoming inquiries via shared email inboxes, which automatically generate tickets from emails. Tickets can be automatically distributed within your team based on calendar data and other procedures.
Resource planning
Deep integration with Microsoft 365 enables the use of your team's calendar data to provide detailed resource planning within Exxas.
All features at a glance
Service orders and tickets
Orchestrate your service orders or your customer service with the powerful service management from Exxas. Create and distribute new orders, record your time and expenses, communicate with your contacts, track progress and finalise each order with an impressive result.
Service orders and tickets
Orchestrate your service orders or your customer service with the powerful service management from Exxas. Create and distribute new orders, record your time and expenses, communicate with your contacts, track progress and finalise each order with an impressive result.
Dispatching with resource planning
Dispatch new orders to your team with just a few clicks. Take into account the availability, workload and skills of your team members. Plan assignments directly in your employees' Microsoft 365 and Outlook calendars. You have a clear resource plan view of your team at your disposal.
Dispatching with resource planning
Dispatch new orders to your team with just a few clicks. Take into account the availability, workload and skills of your team members. Plan assignments directly in your employees' Microsoft 365 and Outlook calendars. You have a clear resource plan view of your team at your disposal.
Automated ticket distribution (dispatch)
Automatically create tickets from incoming emails, add details such as time budgets or deadlines and assign them to the right customer. Automations automatically distribute tickets within your team based on capacity and availability.
Automated ticket distribution (dispatch)
Automatically create tickets from incoming emails, add details such as time budgets or deadlines and assign them to the right customer. Automations automatically distribute tickets within your team based on capacity and availability.
Service automation
Build completely customised automations with apps such as Make.com, Azure Logic Apps or n8n.io. This allows you, for example, to automatically send a satisfaction survey after a service order has been completed. And there are hundreds of other possibilities.
Service automation
Build completely customised automations with apps such as Make.com, Azure Logic Apps or n8n.io. This allows you, for example, to automatically send a satisfaction survey after a service order has been completed. And there are hundreds of other possibilities.
E-mail communication
Send and receive emails directly in service orders in Exxas. Or connect your emails with the Outlook add-in from Exxas. This means you have everything about your orders and tickets in one place and can simply hand them over to another employee.
E-mail communication
Send and receive emails directly in service orders in Exxas. Or connect your emails with the Outlook add-in from Exxas. This means you have everything about your orders and tickets in one place and can simply hand them over to another employee.
Record working time, expenses and materials
Record services, expenses and required materials in service orders. The services are immediately transferred to your personal working time recording. The recorded expenses can be submitted by your employees as expense claims for payment. On completion, you can generate invoices from the orders and tickets with a single click. The services and expenses from outstanding service orders can also be partially invoiced.
Record working time, expenses and materials
Record services, expenses and required materials in service orders. The services are immediately transferred to your personal working time recording. The recorded expenses can be submitted by your employees as expense claims for payment. On completion, you can generate invoices from the orders and tickets with a single click. The services and expenses from outstanding service orders can also be partially invoiced.
Simple and complex hourly rates
Leave the complexity of correctly calculating different hourly rates for your employees to Exxas. Your team focuses only on providing the best service to the customer - Exxas takes care that every hour is billed correctly based on pre-configured hourly rates and billing modes.
Simple and complex hourly rates
Leave the complexity of correctly calculating different hourly rates for your employees to Exxas. Your team focuses only on providing the best service to the customer - Exxas takes care that every hour is billed correctly based on pre-configured hourly rates and billing modes.
Service and material catalogue
Compile your services and let your team select only case flat rates, standard materials and service packages. You can even customise the prices per customer. This makes billing a breeze and the productivity of your team easier to compare.
Service and material catalogue
Compile your services and let your team select only case flat rates, standard materials and service packages. You can even customise the prices per customer. This makes billing a breeze and the productivity of your team easier to compare.
Cost and time budgets
Set budgets for your service orders and tickets. If customers specify certain cost ceiling requirements, you can now enter this in hours and amount for your service orders. You can also make this a default if you want to have maximum expenses for certain cases or orders.
Cost and time budgets
Set budgets for your service orders and tickets. If customers specify certain cost ceiling requirements, you can now enter this in hours and amount for your service orders. You can also make this a default if you want to have maximum expenses for certain cases or orders.
App for field service
With the iOS and Android apps from Exxas, you can transform your field staff's smartphones and tablets into mobile offices. Access the complete business platform or provide your employees with a simplified view.
App for field service
With the iOS and Android apps from Exxas, you can transform your field staff's smartphones and tablets into mobile offices. Access the complete business platform or provide your employees with a simplified view.
Digital signature by customers
Have your customers sign your service reports and material costs digitally on their tablet or smartphone on site.
Digital signature by customers
Have your customers sign your service reports and material costs digitally on their tablet or smartphone on site.
Billing service orders
Create masses of invoices from service orders and tickets with just a few clicks. Send the invoices all by email and post them in the financial accounting system. Get invoices paid even faster with e-invoices and QR payment codes.
Billing service orders
Create masses of invoices from service orders and tickets with just a few clicks. Send the invoices all by email and post them in the financial accounting system. Get invoices paid even faster with e-invoices and QR payment codes.
Hourly credits and rolling budgets
Store recurring hourly credits for customers who purchase your services in quotas. Clearly and comprehensibly invoice incoming tickets via the credits.
Hourly credits and rolling budgets
Store recurring hourly credits for customers who purchase your services in quotas. Clearly and comprehensibly invoice incoming tickets via the credits.
Resource planning
In the planning view, you can quickly see who in your team still has a free morning or afternoon in the next three weeks. Planning displays your calendars from Microsoft 365 and Outlook in a very special resource planning view.
Resource planning
In the planning view, you can quickly see who in your team still has a free morning or afternoon in the next three weeks. Planning displays your calendars from Microsoft 365 and Outlook in a very special resource planning view.
Task packages and checklists
You can compile your tried-and-tested processes and best practices in task packages. Add these task packages to new service orders and tickets. Distribute the tasks and ensure the best service on a recurring basis.
Task packages and checklists
You can compile your tried-and-tested processes and best practices in task packages. Add these task packages to new service orders and tickets. Distribute the tasks and ensure the best service on a recurring basis.
Customised fields and columns
Do you need additional information in service orders or tickets? Create additional fields such as selection fields, descriptions, options and much more for service orders. Make these fields mandatory when creating new service orders. The fields can also be displayed as columns in the overviews.
Customised fields and columns
Do you need additional information in service orders or tickets? Create additional fields such as selection fields, descriptions, options and much more for service orders. Make these fields mandatory when creating new service orders. The fields can also be displayed as columns in the overviews.
Tracking and SLA
Enter categories, status types and additional fields to track and analyse service requirements in detail. Define response and service times for ticket categories. Monitor elapsed times with automations and create comprehensive analyses with Power BI.
Tracking and SLA
Enter categories, status types and additional fields to track and analyse service requirements in detail. Define response and service times for ticket categories. Monitor elapsed times with automations and create comprehensive analyses with Power BI.
Status, categories and prioritisation
Use customised status types and categories to easily map processes in your company. Thanks to prioritisation, your employees know which tasks they should work on next.
Status, categories and prioritisation
Use customised status types and categories to easily map processes in your company. Thanks to prioritisation, your employees know which tasks they should work on next.
Customer installations
Manage your customers' equipment and link service orders to devices, systems and installations. Have the systems created automatically as soon as an invoice with corresponding items is posted. Manage photos, customised documentation or instructions. Your technicians will love it when they can visit your customers well informed. You can also link customer assets to subscriptions so that you can see which assets have service contracts.
Customer installations
Manage your customers' equipment and link service orders to devices, systems and installations. Have the systems created automatically as soon as an invoice with corresponding items is posted. Manage photos, customised documentation or instructions. Your technicians will love it when they can visit your customers well informed. You can also link customer assets to subscriptions so that you can see which assets have service contracts.
Recurring orders
Templates with freely definable cycles, budgets, etc. can be created for regularly occurring orders. These are then created automatically and dispatched to the responsible persons. This means that no more annual maintenance is forgotten - without any calendar entries or reminders.
Recurring orders
Templates with freely definable cycles, budgets, etc. can be created for regularly occurring orders. These are then created automatically and dispatched to the responsible persons. This means that no more annual maintenance is forgotten - without any calendar entries or reminders.
Customer and service history
All open and completed service orders and tickets are in the customer history. You can also link service orders to customer installations and subscriptions to obtain a detailed service history for maintained installations.
Customer and service history
All open and completed service orders and tickets are in the customer history. You can also link service orders to customer installations and subscriptions to obtain a detailed service history for maintained installations.
Shared e-mail inboxes
Share access to your group mailboxes such as support@ihredomain.com. Have service orders and tickets created automatically for incoming emails. If your customers reply to emails from Exxas, these replies are automatically saved in the relevant tickets.
Shared e-mail inboxes
Share access to your group mailboxes such as support@ihredomain.com. Have service orders and tickets created automatically for incoming emails. If your customers reply to emails from Exxas, these replies are automatically saved in the relevant tickets.
Subscriptions and contracts
With subscriptions, you can send your customers recurring invoices for service fees, service flat rates, maintenance contracts, etc. The cycles for invoices can be defined per subscription template or individually per customer. You can also create any number of different subscriptions for each customer. Subscription management is very comprehensive and you can store documents such as contracts - so you have everything in one place.
The automated billing runs generate the invoices for the subscriptions. Of course, the runs take into account whether subscriptions are active or cancelled. You can also carry out upgrades and downgrades to the subscriptions - the billing runs can automatically generate difference invoices. You can also send and post the invoices automatically via mass mailing. In conjunction with the Exxas automations, you can fully automate the entire billing process.
Subscriptions and contracts
With subscriptions, you can send your customers recurring invoices for service fees, service flat rates, maintenance contracts, etc. The cycles for invoices can be defined per subscription template or individually per customer. You can also create any number of different subscriptions for each customer. Subscription management is very comprehensive and you can store documents such as contracts - so you have everything in one place.
The automated billing runs generate the invoices for the subscriptions. Of course, the runs take into account whether subscriptions are active or cancelled. You can also carry out upgrades and downgrades to the subscriptions - the billing runs can automatically generate difference invoices. You can also send and post the invoices automatically via mass mailing. In conjunction with the Exxas automations, you can fully automate the entire billing process.
E-mail templates and inserts
Make it easier for your team to send emails by providing them with templates for service orders and tickets. For example, send your customers a comprehensive email to open a service case - including data sheets, best practices and checklists. Or thank them in detail for completing a service order.
E-mail templates and inserts
Make it easier for your team to send emails by providing them with templates for service orders and tickets. For example, send your customers a comprehensive email to open a service case - including data sheets, best practices and checklists. Or thank them in detail for completing a service order.
Knowledge database
Over time, you have built up extensive knowledge about your products and services. Store and share this knowledge in Exxas. Create service processes with flowcharts, describe individual process steps - and ensure that new employees are quickly introduced.
Knowledge database
Over time, you have built up extensive knowledge about your products and services. Store and share this knowledge in Exxas. Create service processes with flowcharts, describe individual process steps - and ensure that new employees are quickly introduced.
Customer portal in your own design
Offer your customers a customer portal in your corporate design. You can give your customers access to invoices, orders, profile management, purchased products, support and ticket system, knowledge database, system management with devices, machines, documentation and much more: a 24/7 service centre.
Customer portal in your own design
Offer your customers a customer portal in your corporate design. You can give your customers access to invoices, orders, profile management, purchased products, support and ticket system, knowledge database, system management with devices, machines, documentation and much more: a 24/7 service centre.
Self-service for customers
Publish knowledge articles from the Exxas knowledge area in your customer portal. After logging in, customers can access the selected knowledge and FAQ articles. You can also integrate these articles on your website via the API.
Self-service for customers
Publish knowledge articles from the Exxas knowledge area in your customer portal. After logging in, customers can access the selected knowledge and FAQ articles. You can also integrate these articles on your website via the API.
Customer maps and vehicle navigation (Google integration)
With the Exxas apps for iOS and Android, you can open your customers or contacts and start route planning directly. You can also display your customers on maps.
Customer maps and vehicle navigation (Google integration)
With the Exxas apps for iOS and Android, you can open your customers or contacts and start route planning directly. You can also display your customers on maps.
Connection to Microsoft Teams telephony
Call customers and contacts directly in Exxas using the call button. Synchronise your contacts with your Outlook using the Outlook add-in from Exxas to also display incoming calls in Microsoft Teams.
Connection to Microsoft Teams telephony
Call customers and contacts directly in Exxas using the call button. Synchronise your contacts with your Outlook using the Outlook add-in from Exxas to also display incoming calls in Microsoft Teams.
Configurable, graphical dashboards
Customise your own personal dashboard. Organise and scale the diagrams flexibly using drag & drop. Select the chart type, define values for the axes, set filters or group data. This allows you to track the progress of your entire service department. You can also make dashboards available to your team in the workspaces.
Configurable, graphical dashboards
Customise your own personal dashboard. Organise and scale the diagrams flexibly using drag & drop. Select the chart type, define values for the axes, set filters or group data. This allows you to track the progress of your entire service department. You can also make dashboards available to your team in the workspaces.
Analyses
Numerous ready-made analyses make it easier for you to manage your service orders and tickets. There are also numerous reports for the services and costs recorded in them. Use analyses based on PDF or export the data as CSV to Excel. With the Excel add-in from Exxas, you can easily create your own analyses and access live data from Exxas.
Analyses
Numerous ready-made analyses make it easier for you to manage your service orders and tickets. There are also numerous reports for the services and costs recorded in them. Use analyses based on PDF or export the data as CSV to Excel. With the Excel add-in from Exxas, you can easily create your own analyses and access live data from Exxas.
